I am a MassHealth member and I am having trouble getting my prescription or medical supplies refilled. What can I do next?

FAQ
Written by Sonny Oram

If you’ve tried contacting your doctor, your pharmacy/supplier, and your health plan without success, call My Ombudsman and we will try to help determine why you are unable to get the refill. If it is an insurance-related issue, we will work with your plan and your care team to try to find a solution. Our hours are 9am-4pm, Monday-Friday. We are closed on major holidays.

NOTE: If you are experiencing a life-threatening emergency, please call 911 or go to your local emergency room.

Sonny Oram

Boston-based multidisciplinary artist Sonny Oram is the founder of Qwear, a leading voice in the queer fashion movement for more than 15 years, and the author of the foreword to Queer and Trans Fashion Brands: Resistance and Revolution in the 21st Century (Bloomsbury Academic, 2025). His work has been featured in HuffPost, BuzzFeed, Design*Sponge, and QTYPE Magazine and he's spoken on panels at MIT, South by Southwest, and Simmons Nursing School.

His earliest published work was created at age ten: a series of collages made from cut-up magazines, accompanied by original text exploring themes of gender, cultural conditioning, predatory advertising, and media objectification. In 2025, images of these collages were published in Queer and Trans Fashion Brands: Resistance and Revolution (Bloomsbury Press) and the Fashion, Style & Popular Culture journal.

Through Qwear, Sonny has launched influential campaigns, including the award-winning #ThisIsWhatAsexualLooksLike with Yasmin Benoit, and continues to create spaces for underrepresented communities across internet and print media. He has also used search engine optimization (SEO) to increase the visibility and diversity of queer representation in online search results, helping terms such as “androgynous style,” “bisexual style,” and “asexual” reflect a broader range of identities and experiences.

https://sonnyoram.com
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