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Health
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Questions
Ombudsman
Helping you navigate your Masshealth services.
Contact our helpline
Open weekdays 9AM – 4PM
Phone (1.855.781.9898) Email Video Call with Interpreter
Emergency? Find the right number to call.
We help solve your
healthcare concerns.
How it works:
“CONSULTATION
First, we learn about you and your healthcare needs. You can ask us questions and get answers about your health plan.
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“Problem Solving
Next, we help you review your options and find solutions.
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“Mediation
If further help is needed, we send a mediator to work with you and your doctor or care representative to problem-solve.
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“Learn about Appeals
If these options haven’t solved your issue, we will show you how to file an appeal and what to expect during the appeal process.
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“Get a Referral
If you decide to go forward with the appeal or grievance, we then refer to information and problem resolution resources, including formal grievance and appeal processes and legal services.
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