Helping you navigate your MassHealth services.

 
 
 

Contact our helpline

Open weekdays 9AM – 4PM


Phone (1.855.781.9898) Email Video Call with Interpreter
Emergency? Try these numbers

We help MassHealth members of all ages, abilities, and identities access the care they need. We are here and ready to answer your questions about your health plan.

 

Our Process

 

1

shutterstock_1739916329.jpg

Consultation

First, we learn about you and your healthcare needs. You can ask us questions and get answers about your health plan.


 

2

shutterstock_1555830818.jpg

Problem-Solving

Next, we help you review your options and find solutions.

 

3

christina-wocintechchat-com-NDoVgcS_lZM-unsplash.jpg

Mediation

If further help is needed, we send a mediator to work with you and your doctor or care representative to problem-solve.

 

4

christina-wocintechchat-com-LQ1t-8Ms5PY-unsplash.jpg

Learn About Appeals

If these options haven’t solved your issue, we will show you how to file an appeal and what to expect during the appeal process.

 

5

kylie-haulk-ISUdOA3kdAk-unsplash.jpg

Get a referral

If you decide to go forward with the appeal or grievance, we then refer to information and problem resolution resources, including formal grievance and appeal processes and legal services.