https://www.myombudsman.org/news daily 0.75 2024-11-08 https://www.myombudsman.org/news/upcoming-listening-session-on-masshealths-my-ombudsman-program monthly 0.5 2024-11-08 https://www.myombudsman.org/news/apply-to-join-the-masshealth-member-adv monthly 0.5 2024-08-23 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/e8c53a33-84d4-448c-9361-de9af675e1a6/Mac-flyer-0824.jpg News - Apply to join Masshealth’s MAC - Make it stand out Masshealth Member Advisory Committee (MAC) https://www.myombudsman.org/news/new-masshealth-resources-on-coronavirus-covid-19 monthly 0.5 2022-03-25 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615175600359-A10AZSWE1B9NMTYNQ3H5/Header+reads+%E2%80%9CSimple+self-care.%E2%80%9D+Below%2C+whimsical%2C+cartoon+drawings+in+shades+of+blue+and+red+depict+different+ways+to+practice+self-care%2C+each+of+which+is+labeled.+%E2%80%9CLook+at+something+nice%E2%80%9D+next+to+drawings+of+framed+photos+of+a+cat+and+palm+tree.+%E2%80%9CSmell+something+nice%E2%80%9D+aside+a+flower+and+mug+of+coffee.+%E2%80%9CFeel+something+nice%E2%80%9D+beside+a+hand+touching+a+wool+scarf.+%E2%80%9CListen+to+something+nice%E2%80%9D+aside+a+cell+phone+playing+music%2C+the+screen+set+to+call+a+friend.+%E2%80%9CTaste+something+nice%E2%80%9D+next+to+assorted+teas%2C+candies%2C+and+lip+balm.+The+artist+Gemma+Correll%E2%80%99s+signature+is+at+the+bottom.+Credit%3A+%40gemmacorrell News - New MassHealth Resources on Coronavirus (COVID-19) Image: Header reads “Simple self-care.” Below, whimsical, cartoon drawings in shades of blue and red depict different ways to practice self-care, each of which is labeled. “Look at something nice” next to drawings of framed photos of a cat and palm tree. “Smell something nice” aside a flower and mug of coffee. “Feel something nice” beside a hand touching a wool scarf. “Listen to something nice” aside a cell phone playing music, the screen set to call a friend. “Taste something nice” next to assorted teas, candies, and lip balm. The artist Gemma Correll’s signature is at the bottom. Credit: @gemmacorrell https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615176258474-U370LD6B2ZRZV1BWCMYV/Image%3A+A+playful+cartoon+of+%E2%80%9CCoronavirus+reward+stickers%E2%80%9D+with+themes+like%2C+%E2%80%9CWashed+my+hands%2C%E2%80%9D+%E2%80%9CDidn%E2%80%99t+panic%2C%E2%80%9D+%E2%80%9CDidn%E2%80%99t+touch+my+face%2C%E2%80%9D+and+%E2%80%9CMaintained+social+distancing.%E2%80%9D+The+stickers+have+colorful+drawings+of+a+smiling+roll+of+toilet+paper%2C+hands+holding+soap%2C+heart+and+star+designs.+The+artist+Gemma+Correll%E2%80%99s+signature+is+at+the+bottom.+Credit%3A+%40gemmacorrell News - New MassHealth Resources on Coronavirus (COVID-19) Image: A playful cartoon of “Coronavirus reward stickers” with themes like, “Washed my hands,” “Didn’t panic,” “Didn’t touch my face,” and “Maintained social distancing.” The stickers have colorful drawings of a smiling roll of toilet paper, hands holding soap, heart and star designs. The artist Gemma Correll’s signature is at the bottom. Credit: @gemmacorrell https://www.myombudsman.org/faq-blog daily 0.75 2023-07-10 https://www.myombudsman.org/faq-blog/what-is-an-ombudsman monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/blog-post-title-three-ea76g monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/what-does-my-ombudsman-do monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/who-does-my-ombudsman-serve monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/i-really-need-the-service-that-my-health-plan-denied-what-can-i-do-to-change-their-decision monthly 0.5 2023-07-10 https://www.myombudsman.org/faq-blog/i-am-a-masshealth-member-and-i-got-a-letter-saying-my-health-plan-will-not-cover-a-service-my-doctor-ordered-why-did-they-deny-the-service monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/i-am-a-member-of-a-masshealth-health-plan-and-i-am-having-trouble-getting-my-prescription-or-medical-supplies-refilled-what-can-i-do-next monthly 0.5 2023-07-10 https://www.myombudsman.org/faq-blog/i-have-insurance-through-my-employer-can-my-ombudsman-help-me monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/i-pay-for-marketplace-health-insurance-through-the-health-connector-can-my-ombudsman-help-me monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/your-website-says-you-are-part-of-the-disability-policy-consortium-do-you-also-help-masshealth-members-who-do-not-have-disabilities monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/i-have-medicare-and-masshealth-but-i-dont-think-i-have-a-health-plan-can-my-ombudsman-help-me monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/what-is-the-difference-between-my-ombudsman-and-the-masshealth-customer-service-center monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/i-have-medicare-and-masshealth-and-i-am-enrolled-in-a-senior-care-organization-sco-or-one-care-plan-can-my-ombudsman-help-me monthly 0.5 2021-03-07 https://www.myombudsman.org/faq-blog/i-need-someone-to-represent-me-at-my-appeals-hearing-and/or-in-court-can-my-ombudsman-do-that monthly 0.5 2021-03-07 https://www.myombudsman.org/faq-blog/is-my-ombudsman-the-same-as-a-long-term-care-or-nursing-home-ombudsman monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/what-should-i-do-if-i-unexpectedly-lost-my-masshealth-coverage-and-cannot-access-my-prescriptions-or-treatment monthly 0.5 2021-03-07 https://www.myombudsman.org/faq-blog/does-my-masshealth-health-plan-cover-testing-and-treatment-for-covid-19 monthly 0.5 2023-07-11 https://www.myombudsman.org/faq-blog/im-having-trouble-getting-the-services-i-need-like-home-care-dental-care-and-other-benefits-offered-by-my-one-care-plan-what-can-i-do monthly 0.5 2021-11-16 https://www.myombudsman.org/faq-blog/how-can-i-get-more-involved-with-one-care-and-make-my-voice-heard-or-share-my-experience monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/does-one-care-cover-durable-medical-equipment-dme-like-wheelchairs-hearing-aids-catheters-or-diabetes-supplies monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/i-received-a-bill-after-an-appointment-with-my-provider-but-i-thought-my-one-care-plan-was-going-to-cover-it-what-should-i-do monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/do-i-need-to-pay-for-my-prescriptions-if-i-join-one-care monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/does-one-care-cover-my-medication monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/can-one-care-members-get-help-with-any-other-services-at-home-and-in-the-community monthly 0.5 2021-11-16 https://www.myombudsman.org/faq-blog/how-do-one-care-members-get-personal-care-attendant-pca-services monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/does-one-care-help-with-transportation-rides-to-medical-appointments-and-other-places-like-the-grocery-store monthly 0.5 2021-11-16 https://www.myombudsman.org/faq-blog/what-kind-of-dental-services-can-one-care-members-get monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/what-is-an-individualized-care-plan-icp-how-do-i-get-one monthly 0.5 2021-11-16 https://www.myombudsman.org/faq-blog/how-do-i-find-out-who-my-care-partner-cca-enrollees-or-my-care-manager-tufts-health-unify-enrollees-or-my-care-coordinator-unitedhealthcare-connected-is monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/what-is-care-coordination-in-one-care-1 monthly 0.5 2021-11-16 https://www.myombudsman.org/faq-blog/what-is-care-coordination-in-one-care monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/if-i-join-one-care-do-i-have-to-change-my-primary-care-provider-pcp-or-any-of-my-specialists monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/do-i-need-to-pay-for-services-in-one-care monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/do-i-have-to-stay-enrolled-in-one-care-once-i-join monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/can-my-ombudsman-help-me-enroll-sign-up-in-one-care-or-help-me-choose-a-plan monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/what-areas-in-massachusetts-does-one-care-service monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/what-are-the-one-care-health-plans monthly 0.5 2021-11-05 https://www.myombudsman.org/faq-blog/who-can-join-one-care monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/how-is-one-care-different-from-the-coverage-i-have-now monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/what-is-one-care monthly 0.5 2022-03-27 https://www.myombudsman.org/faq-blog/category/FAQ monthly 0.5 https://www.myombudsman.org/faq-blog/tag/COVID-19 monthly 0.5 https://www.myombudsman.org/faq-blog/tag/Appeals monthly 0.5 https://www.myombudsman.org/faq-blog/tag/Grievances monthly 0.5 https://www.myombudsman.org/faq-blog/tag/Denials monthly 0.5 https://www.myombudsman.org/faq-blog/tag/Prescriptions monthly 0.5 https://www.myombudsman.org/faq-blog/tag/One+Care monthly 0.5 https://www.myombudsman.org/faq-blog/tag/Health+Plans monthly 0.5 https://www.myombudsman.org/resources-3 daily 0.75 2024-12-05 https://www.myombudsman.org/resources-3/eligibility monthly 0.5 2021-05-27 https://www.myombudsman.org/resources-3/masshealth-health-plans monthly 0.5 2024-12-05 https://www.myombudsman.org/resources-3/covid-19 monthly 0.5 2021-05-27 https://www.myombudsman.org/resources-3/category/Housing%2FHomelessness monthly 0.5 https://www.myombudsman.org/resources-3/category/Eligibility+%26+Enrollment monthly 0.5 https://www.myombudsman.org/events-1 daily 0.75 2026-03-30 https://www.myombudsman.org/events-1/office-hours-at-city-of-lowell-senior-center monthly 0.5 2026-03-30 https://www.myombudsman.org/events-1/what-do-i-do-need-to-know-about-masshealth monthly 0.5 2021-05-27 https://www.myombudsman.org/home daily 1.0 2025-06-24 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615178296511-B2APBLKPAJAJA86BF21J/Portrait+of+Black+man+gazing+at+the+viewer.+A+lightly+cloudy+sky+is+behind+him. Home - My Healthcare, My Rights, My Ombudsman https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076704559-J3VO9312P9G501OTMBGA/shutterstock_1739916329.jpg Home - 1. We Listen First, you will speak to a Community Liaison who listens to you with compassion and respect. The Community Liaison can answer questions about your MassHealth benefits, your member rights, and connect you to other community resources if you need them. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076727986-7NEBRVRJV0EG6XPB9JHZ/shutterstock_1555830818.jpg Home - 2. We Gather Information If you need further assistance with a specific issue or complaint, the Community Liaison may ask for more information about you and the situation so that we can open your case and assign it to an Ombudsman. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076743885-E3QIBVG6TU9UEZPUT224/christina-wocintechchat-com-NDoVgcS_lZM-unsplash.jpg Home - 3. We Work Together Your Ombudsman will work with you to discuss the issue in more detail and explore the next steps. With your permission, your Ombudsman may reach out to your health plan, your providers, or anyone else involved to help understand the problem and find solutions. Your Ombudsman will offer you support, expertise, and referrals if needed. They will follow up with you regularly until your case is resolved. https://www.myombudsman.org/plans daily 0.75 2024-12-05 https://www.myombudsman.org/accessibility daily 0.75 2021-08-31 https://www.myombudsman.org/icons daily 0.75 2021-03-02 https://www.myombudsman.org/home-draft-122820 daily 0.75 2020-12-29 https://www.myombudsman.org/home-draft-123020 daily 0.75 2021-03-06 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1609285392103-J8I7O5AKKVZ2ISUCA5YY/Helpline+box.png Home Draft 12.30.20 https://www.myombudsman.org/home-010421 daily 0.75 2021-01-04 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1609285392103-J8I7O5AKKVZ2ISUCA5YY/Helpline+box.png Home 01.04.21 - Your Health, Your Care Helping you navigate your Masshealth services. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1609285392103-J8I7O5AKKVZ2ISUCA5YY/Helpline+box.png Home 01.04.21 https://www.myombudsman.org/contact-us daily 0.75 2024-07-26 https://www.myombudsman.org/covid-19-info daily 0.75 2022-03-25 https://www.myombudsman.org/about-us daily 0.75 2025-04-24 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615129741927-V8069RAL02OUROQGO4P7/AdobeStock_175815847.jpg About Us - My Ombudsman is an independent program operated by the Disability Policy Consortium (DPC) through a contract with MassHealth. My Ombudsman staff come from culturally and linguistically diverse communities and have experience in areas such as advocacy, social services, and healthcare, to name a few. My Ombudsman is committed to promoting health equity by working to ensure all MassHealth members can access the care and services available to them through their plans. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615129768521-YR4X3VSONIH3GBL1L4WX/AdobeStock_391284415.jpg About Us - Our program serves MassHealth members of all ages, abilities, and identities who are currently enrolled in MassHealth, including those found here. Any MassHealth member can reach out to My Ombudsman when they have questions about their health plan benefits, when they have been denied a benefit or a service, or when they need help understanding their rights. We are passionate about using our skills, expertise, and personal experience to help members get the care they need. We have a “no wrong door” approach, so even if the issue is outside the scope of My Ombudsman’s expertise, we will try to provide referrals to other organizations that can help. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615129903270-TWGAXTQH39KYHZKP1DMC/AdobeStock_91502538.jpg About Us - When a case first comes to us, we listen without judgment. Then, we provide support, which could include answering questions, helping to identify barriers or address confusion, investigating complaints, mediating between parties, explaining member rights, and making referrals. While My Ombudsman cannot represent a member when they file a grievance or appeal, we can explain the process and what to expect. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1629146066462-W7H283EO428K4W51CC8Q/Senior+Black+man+on+his+cell+phone+in+his+living+room About Us You can reach us by phone or email. Our staff speak Spanish and Haitian Creole. We also have a phone interpretation service available for over 165 languages. If you email us or leave a voicemail, a Community Liaison will reply within 24 business hours. If you use American Sign Language, please call us via videophone. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/fe03e377-23ed-4649-bca0-a38930935c9d/image.png About Us - Our office is located in Boston at 25 Kingston Street 4th Floor. We are wheelchair accessible. Our staff speak Spanish, Haitian Creole, and use American Sign Language. We also have a phone interpretation service available for over 165 languages. We can meet with you at our office on Thursdays by appointment between 10am-3pm. *Please kindly note that masks are a mandatory requirement for all staff and visitors at our office. https://www.myombudsman.org/search-bar daily 0.75 2021-02-25 https://www.myombudsman.org/home-draft-3621 daily 0.75 2021-03-02 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1614669009530-M1OCY7N2J5YFUXIYMH1B/64dff6a8-24cb-4969-969c-ca9fec0f2428.jpg Home Draft 3.6.21 https://www.myombudsman.org/home-3 daily 0.75 2021-03-04 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1614669009530-M1OCY7N2J5YFUXIYMH1B/64dff6a8-24cb-4969-969c-ca9fec0f2428.jpg Home (Copy) https://www.myombudsman.org/home-draft-3721 daily 0.75 2021-03-07 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076704559-J3VO9312P9G501OTMBGA/shutterstock_1739916329.jpg Home Draft 3.7.21 - Consultation First, we learn about you and your healthcare needs. You can ask us questions and get answers about your health plan. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076727986-7NEBRVRJV0EG6XPB9JHZ/shutterstock_1555830818.jpg Home Draft 3.7.21 - Problem-Solving Next, we help you review your options and find solutions. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076743885-E3QIBVG6TU9UEZPUT224/christina-wocintechchat-com-NDoVgcS_lZM-unsplash.jpg Home Draft 3.7.21 - Mediation If further help is needed, we send a mediator to work with you and your doctor or care representative to problem-solve. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076762023-MITQ4PKWQ7TW6KOOOG33/christina-wocintechchat-com-LQ1t-8Ms5PY-unsplash.jpg Home Draft 3.7.21 - Learn About Appeals If these options haven’t solved your issue, we will show you how to file an appeal and what to expect during the appeal process. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076779527-47YMKMWEUVY535R6SQ34/kylie-haulk-ISUdOA3kdAk-unsplash.jpg Home Draft 3.7.21 Get a referral If you decide to go forward with the appeal or grievance, we then refer to information and problem resolution resources, including formal grievance and appeal processes and legal services. https://www.myombudsman.org/home-1 daily 0.75 2021-03-08 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615178296511-B2APBLKPAJAJA86BF21J/Portrait+of+Black+man+gazing+at+the+viewer.+A+lightly+cloudy+sky+is+behind+him. Home Draft 3.8.21 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076704559-J3VO9312P9G501OTMBGA/shutterstock_1739916329.jpg Home Draft 3.8.21 - 1 Consultation First, we learn about you and your healthcare needs. You can ask us questions and get answers about your health plan. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076727986-7NEBRVRJV0EG6XPB9JHZ/shutterstock_1555830818.jpg Home Draft 3.8.21 - 2 Problem-Solving Next, we help you review your options and find solutions. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076743885-E3QIBVG6TU9UEZPUT224/christina-wocintechchat-com-NDoVgcS_lZM-unsplash.jpg Home Draft 3.8.21 - 3 Mediation If further help is needed, we send a mediator to work with you and your doctor or care representative to problem-solve. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076762023-MITQ4PKWQ7TW6KOOOG33/christina-wocintechchat-com-LQ1t-8Ms5PY-unsplash.jpg Home Draft 3.8.21 - 4 Learn About Appeals If these options haven’t solved your issue, we will show you how to file an appeal and what to expect during the appeal process. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076779527-47YMKMWEUVY535R6SQ34/kylie-haulk-ISUdOA3kdAk-unsplash.jpg Home Draft 3.8.21 - 5 Get a referral If you decide to go forward with the appeal or grievance, we then refer to information and problem resolution resources, including formal grievance and appeal processes and legal services. https://www.myombudsman.org/our-team daily 0.75 2025-01-14 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225259531-0HK0SKZ3FR5VOEIG39FB/Rectangle+26.jpg Our Team https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225322403-8M32U1NK41JYCCJQCWP7/Rectangle+25.jpg Our Team https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225298850-6RK21Y7YG7VPMPS9NQT9/Rectangle+27.jpg Our Team https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225298850-6RK21Y7YG7VPMPS9NQT9/Rectangle+27.jpg Our Team https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225259531-0HK0SKZ3FR5VOEIG39FB/Rectangle+26.jpg Our Team https://www.myombudsman.org/old-resources daily 0.75 2021-09-01 https://www.myombudsman.org/helpline-popup daily 0.75 2021-06-01 https://www.myombudsman.org/which-plan daily 0.75 2021-05-27 https://www.myombudsman.org/faq daily 0.75 2022-10-01 https://www.myombudsman.org/videophone daily 0.75 2021-06-14 https://www.myombudsman.org/privacy-policy daily 0.75 2021-06-15 https://www.myombudsman.org/home-2 daily 0.75 2021-07-28 https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1615178296511-B2APBLKPAJAJA86BF21J/Portrait+of+Black+man+gazing+at+the+viewer.+A+lightly+cloudy+sky+is+behind+him. Home (Copy) - Get the care you need from your MassHealth health plan. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076704559-J3VO9312P9G501OTMBGA/shutterstock_1739916329.jpg Home (Copy) - 1. We Listen When you contact My Ombudsman, you’ll speak to a Community Liaison who listens with compassion and respect. (If you’re speaking on someone else’s behalf, we’ll need their permission to talk to you.) The Community Liaison can answer questions about your health plan, your member rights, and connect you to other community resources if you need them. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076727986-7NEBRVRJV0EG6XPB9JHZ/shutterstock_1555830818.jpg Home (Copy) - 2. We Gather Information If you need assistance with a specific issue or complaint, the Community Liaison may ask for more information about you and the situation so that we can open your case and assign it to an Ombudsman. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076743885-E3QIBVG6TU9UEZPUT224/christina-wocintechchat-com-NDoVgcS_lZM-unsplash.jpg Home (Copy) - 3. We work together Your Ombudsman will work with you to discuss the issue in more detail and explore the next steps. With your permission, your Ombudsman may reach out to your health plan, your providers, or anyone else involved to help understand the problem and find solutions. Your Ombudsman will offer you support, expertise, and referrals if needed. They will follow up with you regularly until your case is resolved. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076762023-MITQ4PKWQ7TW6KOOOG33/christina-wocintechchat-com-LQ1t-8Ms5PY-unsplash.jpg Home (Copy) - 4. Learn About Appeals If these options haven’t solved your issue, we will show you how to file an appeal and what to expect during the appeal process. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622076779527-47YMKMWEUVY535R6SQ34/kylie-haulk-ISUdOA3kdAk-unsplash.jpg Home (Copy) - 5. Get a Referral If you decide to go forward with the appeal or grievance, we then refer to information and problem resolution resources, including formal grievance and appeal processes and legal services. https://images.squarespace-cdn.com/content/v1/5fbbdba9184c6422649c7547/1622116984762-CTP1FLN1OJLQPP03312V/MH.png Home (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.myombudsman.org/learn-your-rights daily 0.75 2022-10-01 https://www.myombudsman.org/resources daily 0.75 2024-12-05 https://www.myombudsman.org/materials daily 0.75 2024-03-14 https://www.myombudsman.org/search-page daily 0.75 2022-10-02 https://www.myombudsman.org/deaf-services daily 0.75 2024-05-23